ABOUT US
Disciplined. Certified. Practical.
NexGen Consultations and our mission
NexGen Consultations, LLC was founded in 2017 to deliver applied performance improvement and practical management consulting to organizations that need measurable change. Based in Kansas City, MO, we are a small, locally owned, disabled veteran-owned firm combining academic training, professional certification, and hands-on operational experience to help clients achieve sustainable improvements.
Our mission is simple: empower organizations to operate more effectively, engage communities meaningfully, and scale growth with fewer growing pains.
Why a focused consulting partner matters
Organizations often struggle because they lack the time, internal expertise, or impartial perspective needed to solve complex operational problems. Our clients benefit from targeted expertise that brings structure to ambiguity, accelerates improvement, and builds internal capability. Whether you are a nonprofit expanding services, a startup prepping for scale, or an established organization improving customer experience, a focused consultant helps you prioritize actions with the highest value and ensures the work is executed well.
Founding story and our values
NexGen was founded by a performance improvement specialist with a Master of Science in Performance Improvement and certifications that include Prosci and Lean Six Sigma. Inspired by service and an emphasis on measurable outcomes, our founder brought together practical tools and leadership experience to form a consultancy that focuses on both people and processes. Our core values reflect this heritage:
Service before self
From military roots to client-first engagement.
Practicality over complexity
Solutions must be implementable and sustainable.
Partnership over prescription
We work with your team to ensure transfer of capability.
Our credentials and what they mean
Prosci Certification
Evidence-based change management methodology that increases adoption and reduces resistance, ensuring change initiatives achieve intended benefits.
Lean Six Sigma Certification
Process improvement toolkit that minimizes waste and variability, enabling faster, higher-quality outcomes.
M.S. in Performance Improvement
Advanced academic training that blends systems thinking, human performance technologies, and measurement science for pragmatic results.
These credentials mean your engagement benefits from recognized frameworks and a disciplined approach to design, execute, and sustain improvement.
Who we serve
Startups
Needing operational readiness and scalable processes.
Nonprofits
Seeking to improve engagement and service delivery.
SMEs
Implementing strategy or optimizing customer service operations.
Public Sector
Aiming to improve outcomes with constrained resources.
Local roots, national standards
Although based in Kansas City, NexGen applies national best practices and relevant certifications to each engagement. Our local presence gives us an advantage when working on community-centered efforts or when in-person facilitation is valuable. We understand the local landscape and can support initiatives that impact neighborhoods, civic programs, and regional economic development.
How we engage: our process
Discovery & Diagnostic
Interviews, data review, process mapping to identify opportunities.
Roadmap & Prioritization
Clear plan with timelines, owners, and measurable outcomes.
Design & Pilot
Co-design improvements and pilot changes to validate outcomes.
Scale & Embed
Embedding changes through training, documentation, and governance.
Sustain & Measure
Reporting and continuous improvement cycles to maintain gains.
Client engagement examples
Startup readiness
Prepared a technology startup for customer service scale-up, reduced resolution times for post-implementation.
Community program optimization
Redesigned volunteer coordination processes for a local nonprofit, increasing program throughput and volunteer satisfaction.
Contact center management
Implemented workforce management practices that improved schedule adherence and decreased average handle time, improving customer satisfaction.
Team and capacity
NexGen is intentionally lean by design. Our core team combines subject matter expertise in change management, process improvement, and operational leadership with a network of trusted associates who provide specialized support when needed (technology integrators, and data analysts). This model allows us to remain agile, focused, and cost-effective.
Commitment to veterans and diversity
As a disabled veteran-owned business, we are committed to inclusive hiring, mentorship, and community reinvestment. We value diverse experience and believe teams that reflect multiple perspectives deliver better outcomes. Where possible, we seek to engage and subcontract with diverse suppliers and local partners.
Measuring success and accountability
Every NexGen engagement establishes clear success metrics tied to organizational outcomes: cycle times, cost reductions, customer satisfaction, employee engagement, or revenue. We use these metrics to guide implementation and report outcomes transparently. We also emphasize capability transfer — training and coaching to ensure your organization can sustain and build on improvements after our engagement ends.
Why clients trust NexGen
Certified, academically trained consultants who focus on execution.
Local accountability with national-level tools and standards.
A track record of practical, measurable results across sectors.
A partner mentality — we work as part of your team, not as distant advisors.
Contact and next steps
To learn how NexGen Consultations can support your strategy or operational improvement, call to arrange a discovery conversation.
(816) 405-5114
We provide an initial diagnostic to scope needs and recommend a pragmatic engagement path.
